Refund policy

Refund & Return Policy

At Lunaria, we take great pride in crafting luxurious sensual and skincare creations designed to elevate your rituals of self-care. Every item is prepared with meticulous attention to purity, quality, and elegance. To preserve the integrity of our products and ensure a seamless experience, we kindly invite you to review our return and refund standards below.

1. Eligibility for Returns

To maintain the highest levels of hygiene and product excellence, returns are accepted only under the following conditions:

• Products must be completely unused, unopened, and presented in their original, pristine packaging.
  
  

• Products must be returned within 14 days of purchase.
  
  

2. Non-Returnable Items

For hygiene, safety, and quality control reasons, the following items cannot be returned or refunded:

• Opened or used products
  
  

• Products with broken seals
  
  

• Items purchased as part of a final sale or promotional bundle
  
  

3. Damaged or Incorrect Orders

If an item arrives damaged, defective, or different from what you ordered:

• Please contact us within 48 hours of receiving your order.
  
  

• Provide clear photos of the product and packaging for verification.
  
  

• Once approved, we will offer a replacement or an alternative solution suited to your preference.

4. Refunds

Refunds are processed only when:

• The return has been inspected and approved.
  
  

• Items meet all eligibility conditions.
  
  

Approved refunds will be issued to the original payment method, and processing time within 14 working days

5. Exchanges

We will gladly exchange the item for you and ensure a smooth, effortless experience.

• Items must be completely unused, unopened, and presented in their original, pristine packaging.

• Exchanges are subject to product availability at the time of the request.

Please note that customers are responsible for all shipping and pick-up fees associated with the exchange process.

6. Return Shipping

• Customers are responsible for return shipping costs unless the product was damaged or incorrect upon arrival.
  
  

7. Contact Us

For all return or refund inquiries, please contact our support team at:
Email: Contact@lunaria-organic.com
Phone:+201271027939